Returns
Every order is custom made for you, so returns work a little differently. Here is what we can help with and how to start.
We can help with
Misprints and defects
If an item is misprinted, materially flawed or defective, email us within 14 days of receiving your order and we will arrange a reprint, replacement, refund or credit.
We cannot accept
Size or style changes
Because items are custom printed, we cannot accept returns or exchanges for incorrect sizes or a change of mind. Sizing varies between brands, so ask us about fit or order a sample before you print.
Step by step
How to start a return
- Email info@jg.graphics with your invoice number, purchase date, what you want to return and why.
- Tell us if you want a replacement or a refund.
- Wait for our approval before sending anything back.
- Write your invoice number on the outside of the package.
- Ship it to us or schedule a drop-off if you are local.
Send returns to
JG Graphics Returns
1126 Sibley St, Unit B
Folsom, CA 95630
Return shipping is paid by the customer and is not reimbursed. Please review our guidelines before requesting a return.
Questions? Call (916) 400-0638 or email info@jg.graphics.
